Service and support

Lean service, achievement ketai

SUPPORTING CENTER

Dear user:

Thank you for purchasing KTI brand product, to better serve you and protect your rights and interests, we would like to explain our service in details as below:
1. We hope to achieve your satisfaction with the service through unremitting efforts。
2. We will provide you with professional high standard service.
3. Reduce the maintenance time of your equipment while simplifying the warranty procedures.
4. Our products have been strictly tested and provide the warranty for the appropriate period.

Our standards are as follows:

1. Our maintenance personnel are professionally trained to meet your requirements for the service.
2. Our inspection equipment has reached the national standard.
3. Our calibration recognition can meet the national secondary standards.

User interests:

1. Free warranty service for 12 months (under normal circumstances).
2. The maintenance service (paid service) shall be maintained after the warranty period.
3. The maintenance time shall not exceed 20 working days (free of transportation time) under the premise of sufficient spare parts, and the fixed time limit of the multimeter shall be within 10 days.